How do I reach Customer Service?
1-888-580-8588. Customer Service is available Monday through Friday 8am to 8pm Eastern Time and Saturday from 8am to 5pm. Please give them a call during normal Customer Service hours or go to the Customer Service page at this website.
Can I buy the "Pocket Rubber" tape at a store?
The unique "Pocket Rubber" tape will not be available in stores until the end of 2010 at the normal retail value at retail value $80.
When does the "30 Day Money Back Guarantee" start?
The 30 days won't start until you receive your order.
Can I pay by Check or Money Order?
We do accept checks by electronic withdrawal with the easy to use Echeck. Please select "Check" from the drop down menu on the order form. Or please send in a money order for $19.95 + $7.95 S&P. Add an additional $4.95 for S&P for the 3 free “bonus rolls” of Pocket Rubber. Make the money order out to “Pocket Rubber” and mail it to:
7900 Durand Ave Building 4
Sturtevant WI 53177
WI orders please add 5.10% sales tax
AK & HI orders please add $4.00 S&P surcharge
Canada orders please add $7.00 S&P surcharge
Additional Shipping Charges outside the Continental United States?
If you need your product shipped to Alaska, Hawaii, Puerto Rico, or Guam, it will be sent by USPS and there will be an additional $4 surcharge per order. Canadian customers will receive their order by USPS International Air and will require an additional $7.
How to cancel if not satisfied?
Simply call customer service at 888-580-8588 (the number will be with your packing slip) within 30 days of receiving your order. You are receiving an unconditional 30 day money back guarantee (less shipping).